Resumen
Tasks
Provide excellent customer service by being helpful, professional and courteous at all times by phone and in person at customer and dealers facilities.
- Support customers and service technicians in the swift resolution of product and system related enquiries to tight time scales and to the satisfaction of the end user.
- Make accurate diagnosis of technical queries and product faults with the aim of achieving the most appropriate outcome.
- Manage outcomes through problem resolution, replacement part / product, or service site visit.
- Support and assist in the training of customers, service technicians or colleagues as the need arises.
- Regularly, to attend customer premises & dealers facilities in a ‘trouble-shooting’ capacity.
- Prepare technical reports and process them following headquarters processes and procedures.
Qualifications
Degree in Engineering (Mechanics, Electronics, Industrial Technology, …) and / or Higher Degree in Automotive, Maintenance of Vehicles or similar.
Expert level of computer applications of this area such as VDOC, BUSDOC, EVA, SAP, Microsoft Office …
Professional experience in buses and / or industrial vehicles
Bus & Car driving license
Additional information
Fluent in Spanish & English is essential
The ideal candidate will need to be flexible to fit in around the operational needs of the business in terms of office hours and when visiting sites.
Company offer superb working environment, good benefit package and on-going career development.