Resumen

Description:

Founded in late 2010, MotorK is an international company with a unique mix of digital knowledge, online marketing expertise and strong technological background.

Motork has quickly become one of the most important players in the digital automotive arena.

In March 2017 the company announced a $10M round of initial funding (Series A) led by two global venture capital firms (83North and Zobito), the highest raised to date for a technology company originating in Italy.

We’re looking for a Customer Support Specialist to work in our office in Santander, Spain.

Requirements

As a Customer Support Specialist you will:

  • Answer customer needs
  • Serve customers in troubleshooting and maintenance of products (Websites, CRM)
  • Assist the clients in the functional management of the products
  • Provide technical guidance and assistance to the customers
  • Manage the process of all inbound issues, guarantee clear data input and proactively inform customers about delivery dates / changes and takes action on deviations
  • Manage complaints and other problems, ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer

SKILLS:

  • 4-6 years experience in the Customer Service,
  • Experience with WordPress
  • Knowledge of HTML and Web standards
  • Experience in IT/SaaS/Digital products
  • Knowledge of web marketing tools
  • Strong customer-oriented approach
  • Problem solving attitude

Benefits:

  • Strong and rapid professional growth
  • International team
  • Competitive salary