Resumen

Technical Support & Service Specialist (m/f) Soda Ash & Bicar:

Soda Ash & Derivatives is a Global Business Unit of Solvay Group. Solvay Soda Ash and Derivatives (SA&D) is a world leader in its sector, producing soda ash serving the glass, detergent and chemical markets and developing solutions based on sodium bicarbonate and trona serving the healthcare, food, animal feed, and flue gas cleaning markets. SA&D has 11 industrial sites worldwide, about 3,400 employees and serves 90 countries. The prefered location for this opening is Rheinberg/Germany but can also be Bernburg, Rosignano, Torrelavega, Devnya or Dombasle.

Job Description:

  • We are looking for a Technical Support Specialist for both Bicar and Soda Ash businesses to manage and develop technical aspects of customer’s projects portfolio in line with market and company objectives
  • In this role you will also provide technical service and documentation to customers of Central Europe, Nordic countries and export countries
  • Additionally you will provide support to customers of the following industrial sites of Solvay: Bernburg, Rheinberg, Devnya and you will be back-up for Dombasle
  • Make decisions regarding the customer claims and complaints and support the sites in defining corrective actions
  • Manage agreements with customers, negotiate specifications with key accounts and ensure that they are well taken into account by Solvay quality and services. Manage customer demands and audits. Pass your expertise into Solvay.

Profile:

  • German apprenticeship, Bachelor’s (or higher) degree in science or in a technical field
  • Several years of experience in a technical role, preferably technical service or technical marketing in the glass, detergents, food or pharma industry
  • Able to work independently and effectively with both external customers and globally based internal teams
  • Fluent in German as well as in English and willing to travel 20 – 40%, also internationally.

We Offer:

Work with the market leader. A challenging position with a broad range of responsibilities. A detailed and thorough introduction to the position, self-dependent working terms, excellent training and an attractive compensation.