Web Ingram Micro Cloud
Description:
- Coordinates and evaluates processes to identify, track, escalate, resolve and report customer problems.
- Adheres to defined standards and measures for quality and customer satisfaction requirements.
- Analyzes and evaluates the technical performance and reliability of products, systems and services against identified industry standards to ensure customer satisfaction
- Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing systems.
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